FAQ

Thank you for visiting Ema nutrition.com! Placing an order is simple at Ema nutrition.com. There are easy ways you can place your order. Ordering Online: Shopping online at Ema nutrition.com is the most convenient option while completely safe and private. Netscape's Secure Socket Layer (SSL) technology is used to encrypt the information you submit when you place your order. Shopping Cart Process: When you select a product you would like to purchase, click on the "Add to Cart" button. The "Add to Cart" button can be found on any product detail page. After adding the product to your cart, if you would like to continue shopping, select the "Continue Shopping" button. When you have selected all items for purchase, choose the "Check Out" button, to complete your purchase. Payment: We have a number of convenient payment choices available. They are:  Credit Card  Debit Card Order By Phone: Call us at 516-515-4978. If you know the items you'd like to purchase, please have the item numbers handy, and we will be happy to assist you. Sales tax: Items that are shipped to New York state customers are subject to tax at the appropriate state and local rate.

We currently accept Visa, MasterCard, Discover Card. Credit Card Payments: When paying by credit card you will be asked to specify your payment type and enter your credit card information during the "Check Out" process. You must enter the proper billing name and address for your credit card, plus your CVV (security code), in order for your order to be processed. If you are shipping to an address other than your billing address, you may have to approve that shipping address with your credit card company in order for us to be authorized to ship to a different address than the billing address for your credit card. We do not accept orders placed with international credit cards. Orders with a billing address outside of the USA will be cancelled and refunded. You may call us to place an order using an international card.

Yes. Items must be marked as "Free Shipping Eligible" in order for your order to qualify for free shipping. Order total must be $ 95 or more, can not be more than 10 pounds and can not include more than 4 aerosols.

You will receive an email with tracking information that you can use to follow your order once your order is shipped.

Ema nutrition.com is required to charge sales tax on orders shipped to addresses in the State of New York, the location of the Corporate Headquarters of our order fulfilment partner. The taxes that appear at checkout are approximate applied to your order will match the current rate at the location of our headquarters. Therefore, the tax rate applied to your order may be different from your local rate.

You may cancel your order within 2 hours of checkout. If you cancel your order after 2 hours, we will do our best to cancel the order but cannot guarantee that we will be able to stop shipment. Once your items have shipped, the order cannot be cancelled.